We're here to help. If you have any questions, issues, or feedback about Downshift Health, please reach out.
Email us at: ilan@ilans.net
We typically respond within 1–2 business days.
On the home screen, tap Provider Mode or Patient Mode. You can also switch modes from the settings screen inside either mode.
In Provider Mode, create a tapering plan and tap Share Plan. The patient receives a code they can enter in Patient Mode under Import Plan.
Yes. Your tapering data is stored securely and only shared between a provider and their specific patient when using the plan-sharing feature. See our Privacy Policy for full details.
Make sure you have an internet connection and that the plan code was entered correctly. If the problem persists, email us with your device type and iOS version.